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Return & Refund Policy

The returned goods/products will be checked with the order confirmation and the goods have to be in a good condition. The packaging should also be in its original condition in its original shipping container. If the goods/products has been used or damaged by the customer, there will not be a refund. W PLACE CONCEPTS (W PLACE) will also not be responsible if your shipment is lost during the return transit.

Once we have checked and confirmed the goods/products, the customer will receive their refund within 14 days after confirmation.

Please return your purchase to the following address:


C-11-08, The Potpourri
No 2, Jalan PJU 1A/4, Ara Damansara
47301 Petaling Jaya, Selangor

Please contact us at if you have any questions or doubts.

We hope you will always love our products but it is also possible that you might not. We will try our darnest to make sure it doesn’t happen but if you do not like our goods because of personal taste, we are sorry that we will not be able to replace or refund.

That said, everyone makes mistakes so if it is something from our negligence or a shipping/delivery error, send us a note to We are very nice people and we treat our customers right so we will figure a way to make you happy.

Should you have any further questions, please do not hesitate to email us.